ISSMP

Idealpos Software Support Membership Package (ISSMP)

Idealpos offers all customers the ability to join our software support program to minimise on-going costs associated with their point of sale products. We like to look at our software support package as an insurance for when problems occur or help is required, you're covered. While we would really like to be able to say that our software is perfect, due to the large amount of customisation available with different configurations and hardware that it can be installed on, it's impossible to do so. We make every effort possible to fix bugs and provide updates to our customers to keep issues to a minimum.

Idealpos Phone Support Details

Office Hours	ISSMP Customers	Non-ISSMP Customers
Call-back in 1 Working Day	FREE	$150/first 30 mins
Call-back in 2 Working Days	FREE	$125/first 30 mins
Call-back in 5 Working Days	FREE	$100/first 30 mins
Charge after first 30 mins	FREE	$37.50/15 mins

All support charges are for a single call/ticket enquiry only.
We recommend submitting a support ticket.
If leaving a message for support, be very clear about the issue and give as much detail as possible.
Support for any Idealpos product prior to Idealpos 6.0 is charged at double the standard rate.
ISSMP is only available for Idealpos 6.0 and above.
Join our ISSMP today for incredible savings on your support!

After Hours Support
After hours support is available between the following hours:
7–8:30 am and 5–10 pm, Monday to Friday
8 am–8 pm, Saturday, Sunday and Public Holidays
We do not answer the A/H number during our normal business hours.

T&C's: A/H Support is for emergencies only. Unanswered calls go to a message bank. If you want support, request a call back when leaving a message. You will be charged when we call you back whether you answer the phone or not. If you don't specifically request a call back you will not get a call and must call again to get support.

Time	ISSMP Customers	Non-ISSMP Customers
30 mins	$112.50	$200
45 mins	$168.75	$300
60 mins	$225.00	$400
75 mins	$281.25	$500
90 mins	$337.50	$600
105 mins	$393.75	$700
120 mins	$450.00	$800

Final Points
The technical support staff are closest to the problem and will assess the urgency of the support. In the event that it is a critical support and the customer hasn’t got a credit card with them (i.e. it’s the staff calling and not the owner), the technical staff will make the decision as to support/or not support the customer because payment cannot be rendered.

Idealpos Software Support Membership Package (ISSMP)

Idealpos Phone Support Details

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